01 · CONTACT US FIRST

Start with a return request.

Before returning an item, contact service@cedarbin.com with your order number, the item concerned, the reason for the request, and photographs where relevant. Do not send an item to an address that has not been confirmed by our team.

02 · RETURN CONDITION

Items should be returned in suitable condition.

Unless a product is defective, damaged, incorrect, or otherwise covered by an approved exception, returned products should be unused, clean, complete, and in their original packaging where reasonably possible.

Items showing damage caused by misuse, alteration, improper care, or ordinary wear may not qualify for a refund.

03 · REFUNDS

Refund review and timing.

Once an approved return is received and inspected, we will review the request and notify the customer of the outcome. Approved refunds are generally issued to the original payment method.

The time required for the refund to appear may depend on the payment provider or financial institution. Original shipping charges may not be refundable unless required by applicable law or agreed by Cedarbin™.

04 · DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective, or different from the product ordered, contact service@cedarbin.com promptly with photographs and order details so our team can review the situation and provide the appropriate next step.